At a glance
- Return window: request a return within 30 calendar days of delivery.
- Condition: products must be unused and in their original condition.
- Start a return: email contact@ferave.store with your order reference.
- Return postage: free for eligible returns.
- Refund method: approved refunds go back to the original payment method.
1. The 30-day return window
If you change your mind, contact us within 30 calendar days after you receive the product. The request date determines whether the return is within the window; time spent waiting for our instructions will not make an otherwise timely request late. Provide your order reference or enough information for us to locate the purchase.
2. Unused-product eligibility
Items must be unused, unaltered and in their original condition, with their original product packaging, labels and included components. Please keep any hygiene or safety seal intact. Opening an outer shipping box to inspect the delivery is acceptable; applying, testing, decanting or otherwise using the product is not an unused return.
For a bundle, return all included items unused to receive a full bundle refund. Contact us before returning only part of a set so we can explain whether a partial return is possible and how the amount would be calculated. Used or customer-damaged items are not eligible for a change-of-mind return. This does not restrict remedies for defective, damaged or incorrect goods.
3. How to request and send a return
- Email contact@ferave.store with your name, order reference, items to return and a brief reason. A reason helps us assist you but does not remove your right to request an eligible return.
- Wait for the correct return address, any authorization reference and postage instructions. Do not send items to the business address unless customer care confirms it is the correct destination.
- Pack the products securely to prevent leakage or transit damage. Include the order or authorization reference, but no payment-card information.
- Use a traceable service where possible and retain the posting receipt until the return is resolved.
4. Return postage
Ferave provides free standard return postage for eligible unused-product returns requested within 30 days of delivery. After your request is reviewed, we will provide a prepaid label or another return method at no cost to you. Use the provided instructions and keep proof of posting. Do not purchase your own postage expecting reimbursement unless customer care has agreed to it in advance. Necessary return shipping for a confirmed damaged, defective or incorrect item is also covered. There is no restocking fee for an eligible return.
5. Inspection and refunds
When the return arrives, we will check the items against the eligibility conditions and confirm the outcome by email. For an approved return, the refund covers the amount actually paid for the returned items, with applicable tax adjustments. Discounts are allocated to the affected items; a refund will not exceed the amount paid. There is no original standard delivery charge to deduct because standard shipping is free.
We aim to inspect the return and initiate an approved refund within 10 business days of receiving it. Your bank or payment provider may take additional time to display the credit. Refunds are made to the original payment method rather than a different card or unrelated account. If the original method is unavailable, contact us for an appropriate resolution. Any shorter mandatory refund deadline takes precedence.
If a return is declined or only partially approved, we will explain the reason and the proposed next steps. Contact us with your order reference if you have not received an update within the stated processing period.
6. Damaged, defective, missing or incorrect items
Contact us as soon as reasonably possible if your order arrives damaged, leaks, contains the wrong item or is missing a product. Include your order reference, a description and photographs where available. Keep the product and packaging while we assess the issue, and do not use an item that appears unsafe.
We will arrange an appropriate replacement, refund or other remedy according to the issue and applicable law. Necessary return shipping for a confirmed damaged, defective or incorrect item will be covered by Ferave. The unused condition and change-of-mind deadline do not override rights that apply to faulty or misdescribed goods.
7. Exchanges and order cancellation
Contact us if you would prefer a different product. An exchange depends on availability and agreement; alternatively, you may return an eligible item and place a separate order. We do not automatically substitute a product or charge a price difference without your agreement.
To cancel or change an order, contact us promptly before dispatch. Once an order has shipped, it may need to be handled as a return. If we cancel an unshipped order because it cannot be fulfilled, the amount paid for the cancelled items will be refunded.
8. Your rights and contact
This policy applies to purchases made directly from Ferave. It does not remove any non-excludable consumer rights. Where applicable law gives you a more favorable remedy, that law applies. Keep your order confirmation and correspondence for your records.
BERRYRAYJAY LLC — Ferave
407 W. Spring Street, Boonville, MO 65233, USA
Email: contact@ferave.store
Phone: +1 681 244 2439