At a glance
- Standard shipping: free on orders accepted by Ferave, with no minimum order value.
- Estimated delivery: 3–5 business days from order confirmation, including preparation and transit.
- Business days exclude weekends and public holidays.
- Delivery availability depends on the destination supported at checkout.
1. Shipping charges and availability
We do not charge a standard outbound delivery or handling fee for accepted orders. Free shipping does not mean that any applicable sales tax is waived; taxes, if applicable, must be displayed before you authorize payment. We will not add an undisclosed shipping charge after you place an order.
Only addresses supported by the checkout can be accepted. Contact us before ordering if you are unsure whether your address, a PO box or a military address can be served. We do not promise worldwide delivery or a paid express service. The checkout is currently inactive; supported destinations and fulfillment arrangements must be confirmed before paid orders open.
2. Preparation and delivery estimate
The 3–5-business-day delivery estimate begins after your order is confirmed and complete delivery information is available. It includes both preparation and carrier transit; it is not an additional 3–5 days after a separate, undisclosed processing period. Orders received on a weekend or public holiday enter the next business-day processing cycle.
The estimate is not a guaranteed arrival appointment. Carrier disruption, severe weather, public holidays or an address problem may affect arrival. If a different estimate applies to a particular order, it must be shown before payment or communicated for your agreement.
3. Order information and delivery updates
Keep your order reference and contact email available when requesting help. Dispatch and tracking details will be provided when available from the fulfillment service or carrier. A tracking number or label does not necessarily mean a carrier has collected the parcel. If an update is missing or your order has not arrived within the estimated window, contact customer care so we can investigate.
4. Address accuracy and changes
Check the recipient name, street address, apartment or suite, city, region and postal code before submitting an order. Contact us promptly to request a correction. We will try to make the change before dispatch, but a parcel already handed to a carrier may not be reroutable.
If a parcel is returned because an address is incomplete, delivery is refused or the carrier cannot deliver, contact us to arrange an appropriate resolution. Any proposed extra service or re-delivery cost must be explained and agreed before it is charged.
5. Delays and unavailable items
If we cannot ship within the promised period, we will explain the delay, provide a revised estimate when available and offer the choice to accept the delay or cancel the unshipped order for a refund. We will seek any consent required for delayed shipment. If we cannot fulfill the order or obtain the required agreement to a delay, we will cancel the affected unshipped items and issue a prompt refund.
6. Lost, damaged or incorrect deliveries
If a parcel appears lost or tracking says delivered but it cannot be found, check the delivery address, any safe place and other household recipients, then contact us. We will help investigate with the fulfillment service or carrier. A delivery scan alone does not remove any rights you have under applicable law.
For damage, leakage, missing items or an incorrect product, keep the packaging and contact us with your order reference and photographs where reasonably available. Do not use a visibly damaged product. We will arrange the appropriate remedy and explain whether an item needs to be returned.
7. Returns and customer care
Unused products can be requested for return within 30 calendar days of delivery. Standard outbound delivery and standard postage for eligible returns are both free. Read the Returns & Refunds Policy before sending an item back.
Our business address is not automatically the dispatch warehouse or return destination. Please request return instructions before mailing products.
BERRYRAYJAY LLC — Ferave
407 W. Spring Street, Boonville, MO 65233, USA
Email: contact@ferave.store
Phone: +1 681 244 2439